Humansa | FAQ


Once the order is placed successfully, the system will inform you of the estimated delivery date. For local delivery, the estimated delivery date will be within 7 working days from the date that you receive your order confirmation email.

We support credit card payment of VISA, MasterCard, American Express, UnionPay; Apple Pay and Google Pay.

Currently we can deliver to commercial or residential addresses within Hong Kong SAR. Delivery service is not applicable to locations that cannot be directly accessed by courier trucks, or locations not accessible by lift or stairs.

• We offer free local delivery for any purchases that total HK$400 or more (after discount) for a single delivery location only.

• For orders less than HK$400, the delivery fee is HK$50 per order.

Sorry, you cannot change the address for a confirmed order by yourself. If you wish to change the address, please send an email to for assistance. We will respond to you as quickly as possible.