FAQ

Services

What payment methods are available?

We support VISA, MasterCard, American Express, UnionPay, Apple Pay, and Google Pay for online payment.

How do I know that my purchase order is confirmed?

An order confirmation email will be sent to the email address you provided once the purchase and payment is completed.

How to book the service after purchase?

Our Customer Service Team will contact you within 2 working days to make an appointment once you receive the order confirmation. You may also call +852 3180 2233 or WhatsApp +852 5911 2803 to arrange an appointment if necessary. Advanced booking would be required at least two (2) working days before the scheduled appointment.

How can I change or cancel my service appointment?

Re-scheduling or booking cancellation should be made at least two (2) working days before the appointment through calling +852 3180 2233 or WhatsApp +852 5911 2803

Can I refund or exchange for other services after purchase

Services cannot be refunded or exchanged for other services after purchase.

Supplements

When can I expect my order?

Once the order is successfully placed, the system will inform you the estimated delivery date. For local delivery, the estimated delivery time will be within 7 working days from the day of your order confirmation email.

What payment methods are available?

We support credit card payment, including VISA, MasterCard, American Express, UnionPay, Apple Pay and Google Pay.

Where do you deliver?

Currently we can deliver to commercial or residential addresses within Hong Kong SAR. Delivery service is not applicable to locations that cannot be directly accessed by courier trucks, or locations not accessible by lift.

How much is the delivery fee?

  • We offer free local delivery for any purchases of HK$400 or more (after discount) for a single delivery location.
  • For orders less than HK$400, the delivery fee is HK$50 per order.

Can I change the delivery address for a confirmed order?

We apologize, but once the order has been confirmed, we are unable to change the address. Please email cs.eshop@humansa.com.hk for assistance if the address is incorrect. We will respond to you as quickly as possible.