Humansa | FAQ

FAQ

Once the order is placed successfully, the system will inform you of the estimated delivery date. For local delivery, the estimated delivery date will be within 7 working days from the date that you receive your order confirmation email.

We support credit card payment of VISA, MasterCard, American Express, UnionPay; Apple Pay and Google Pay.

Currently we can deliver to commercial or residential addresses within Hong Kong SAR. Delivery service is not applicable to locations that cannot be directly accessed by courier trucks, or locations not accessible by lift or stairs.

• We offer free local delivery for any purchases that total HK$400 or more (after discount) for a single delivery location only.

• For orders less than HK$400, the delivery fee is HK$50 per order.

Sorry, you cannot change the address for a confirmed order by yourself. If you wish to change the address, please send an email to cs.eshop@humansa.com.hk for assistance. We will respond to you as quickly as possible.

• 48 hours before the first day of your meal plan.

• All ordering is processed online at shop.humansahealth.com.

• Credit Card payment of VISA, MasterCard, American Express, UnionPay and Apple Pay and Google Pay are available when you place your order directly on the website.

We will do our best to accommodate your food modification requests. If you have allergies or ingredients that you want to avoid, please let us know and click on the "Special Request" section before online order submission.

• We currently offer free local delivery to commercial and residential addresses within Hong Kong Island and Kowloon.

• HK$75 to HK$200 delivery fee per day will be charged for orders in New Territories.

• We will deliver your meals at your door or reception during 7:00am - 10:30am on Mondays to Fridays. No delivery on public holidays.

• For special delivery requests, for example, if you would like to receive your meals at your Office address from Monday to Wednesday, at your Gym on Thursday and Home address on Friday, please let us know and mark on the “Shipping Remark” section before online order submission.

• 48-hour notice prior to the delivery is required during office hours (Mondays to Fridays 9:00am to 6:00pm).

• If you wish to change the delivery address, please contact us by email: cs.eshop@humansa.com.hk or Whatsapp : +852 6822 7580 for assistance. We will respond to you as quickly as possible.

Delivery service will be suspended when Tropical Cyclone Signal No. 8 or above or a Black Rainstorm Signal is issued. In such cases, we will contact you to arrange another delivery time.

All of our meals are delivered cold. When you receive your meals, please keep your meals refrigerated, storing in a fridge at or below 4°C

• All of our meals are delivered cold. We will send the reheat instructions on your daily menu by email.

• We would suggest removing the lid and sauce containers before reheating your meals. Reheating your meals: 2-3 minutes depending on the power of your microwave.

We use biodegradable food packaging for our meal boxes. we encouraged our customers to re-use our meal bags whenever possible. Please return the meal bag to the driver / put it at your door or reception next day.