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FAQ
Services
What payment methods are available?
We support VISA, MasterCard, American Express, UnionPay, Apple Pay, and Google Pay for online payment.
An order confirmation email will be sent to the email address you provided once the purchase and payment is completed.
Our Customer Service Team will contact you within 2 working days to make an appointment once you receive the order confirmation. You may also call +852 3180 2233 or WhatsApp +852 5911 2803 to arrange an appointment if necessary. Advanced booking would be required at least two (2) working days before the scheduled appointment.
Re-scheduling or booking cancellation should be made at least two (2) working days before the appointment through calling +852 3180 2233 or WhatsApp +852 5911 2803
Services cannot be refunded or exchanged for other services after purchase.
Supplements
Once the order is successfully placed, the system will inform you the estimated delivery date. For local delivery, the estimated delivery time will be within 7 working days from the day of your order confirmation email.
We support credit card payment, including VISA, MasterCard, American Express, UnionPay, Apple Pay and Google Pay.
Currently we can deliver to commercial or residential addresses within Hong Kong SAR. Delivery service is not applicable to locations that cannot be directly accessed by courier trucks, or locations not accessible by lift.
- We offer free local delivery for any purchases of HK$400 or more (after discount) for a single delivery location.
- For orders less than HK$400, the delivery fee is HK$50 per order.
We apologize, but once the order has been confirmed, we are unable to change the address. Please email csminfo@humansa.com.hk for assistance if the address is incorrect. We will respond to you as quickly as possible.
Meal Plan
When shall I order?
- The cut-off time is 3 working days before the first day of your meal plan.
- All ordering is processed online at shop.humansahealth.com.
- Credit Card payment of VISA, MasterCard, American Express, UnionPay and Apple Pay and Google Pay are available when you place your order directly on the website.
We will do our best to accommodate your food modification requests. If you have allergies or ingredients that you want to avoid, please let us know and click on the "Special Request" section before online order submission.
- We currently offer free local delivery to commercial and residential addresses within Hong Kong Island and Kowloon.
- HK$60 to HK$180 delivery fee per day will be charged for orders in New Territories.
- Shau Tau Kok, Discovery Bay, Ma Wan, Mui Woo, Cheung Chau and other Outlying Island are not available to arrange deliver.
- We will deliver your meals at your door or reception during 7:00am – 10:30am on Mondays to Fridays. No delivery on Saturday, Sunday and public holidays.
- For special delivery requests, for example, if you would like to receive your meals at your Office address from Monday to Wednesday, at your Gym on Thursday and Home address on Friday, please let us know and mark on the “Shipping Remark” section before online order submission.
- 24-hour notice prior to the delivery is required during office hours (Mondays to Fridays 9:00am to 6:00pm).
- If you wish to change the delivery address, please contact us by email: csminfo@humansa.com.hk or Whatsapp : +852 5911 2803 for assistance. We will respond to you as quickly as possible.
Delivery service will be suspended when Tropical Cyclone Signal No. 8 or above or a Black Rainstorm Signal is issued. In such cases, we will contact you to arrange another delivery time.
All of our meals are delivered cold. When you receive your meals, please keep your meals refrigerated, storing in a fridge at or below 4°C
- All of our meals are delivered cold. We will send the reheat instructions on your daily menu by email.
- We would suggest removing the lid and sauce containers before reheating your meals. Reheating your meals: 2-3 minutes depending on the power of your microwave.
We use biodegradable food packaging for our meal boxes. we encouraged our customers to re-use our meal bags whenever possible. Please return the meal bag to the driver / put it at your door or reception next day.