All purchased products cannot be exchanged or returned unless you receive products that do not match your order, or are found to be damaged or defective on delivery. Certain products are not eligible for exchange under any circumstances, this will be so stated when you place your order.
To be eligible for exchange, the product must be unused, unopened and in the same condition as you received it. Please include the original packaging when returning the products for exchange. Returned items that do not meet our policy will not be accepted and will be returned to the customer.
Exchange/return procedure
Exchange/return requests can be submitted within 14 days of receipt of your order. No late submission would be accepted.
Please provide description, pictures and/or videos of the damaged or defective product and send to cs.eshop@humansa.com.hk along with the order number, name and contact number upon your exchange/return requests. Please state "Humansa Nutrition" in the email subject line in order to speed up the process. If your product is eligible for exchange, Humansa will provide instructions on how to return the product. The cost of any such exchange / return will be borne by the customer.
Returned item(s) deemed eligible for exchange will only be replaced with a new item of the same product. If the product is out of stock, you will get a refund by crediting your account via your original payment method.
The refund and/or exchange process will take approximate 14 working days upon our receipt of the product.
Exchange can only be effected once for each order.
Coupon(s) used at the time of purchase will not be refunded or re-issued under any circumstances
Non-exchangeable product
Incomplete packaging (e.g. Tapes or box for packaging being teared off)
Opened or used products with damaged/incomplete packaging
Complimentary gifts or samples
Humansa Kitchen meal plan, if any inquire about the meal plan, please contact us by email: cs.eshop@humansa.com.hk or Whatsapp: +852 5911 2803 for assistance. We will respond to you as quickly as possible.
Choosing a selection results in a full page refresh.
